Delivery

Everything we offer is digital: activation keys for games and DLC, subscription codes, gift card and top-up codes, and software licence keys. Nothing is posted and there is no delivery charge.

We request your key from our distribution partner only after our payment provider confirms your payment to us. The key then appears on the order page in your account, behind a Reveal key button, usually within minutes after your payment is confirmed. We email you when your keys are ready. For security the email links to your account and does not contain the key itself.

Orders with several products, or several keys of one product, are delivered product by product. Your order page shows the status of each one: payment confirmed, issuing key, delivered, or refunded.

Most keys are issued within minutes of payment confirmation. We do not promise a fixed number of minutes: a payment check by your bank, a security review of the order or a delay at our distribution partner can make it take longer.

If we cannot deliver a key within 24 hours of payment confirmation, we refund the price you paid for it within 14 days to the original payment method and email you when we do.

We do not offer pre-orders. Every product in the catalogue can be delivered straight after payment.

Each product page states:

• the platform the key is redeemed on, and the account you need for it;
• the activation region, and what it means for your account’s country setting;
• the languages the game or service supports, where the publisher states them;
• the edition, the duration of a subscription, or the value and currency of a gift card;
• system requirements, for PC games and DLC only.

A key for one region only activates on an account set to that region. A DLC needs the base game on the same platform and region. Please check these points against your account before ordering.

Open the order in your account, select Reveal key, copy it and redeem it on the platform:

• Steam: Open the Steam app and sign in. Choose Games in the top menu, then Activate a Product on Steam.
• Epic Games Store: Open the Epic Games Launcher and sign in. Select your profile icon, then Redeem Code.
• EA app: Open the EA app and sign in. Open the menu (three lines), then Redeem code.
• Ubisoft Connect: Open Ubisoft Connect on PC and sign in. Open the menu (three lines), then Activate a key.
• GOG: Sign in at gog.com and go to gog.com/redeem, or open GOG Galaxy and choose Redeem GOG code from the menu. Enter the key and confirm.
• Battle.net: Open the Battle.net app and sign in. Select your account name, then Redeem a Code.
• Xbox: Sign in at redeem.microsoft.com with your Microsoft account, or open the Microsoft Store on your Xbox and choose Redeem. Enter the 25-character code.
• PlayStation: On your console, open PlayStation Store and choose Redeem Codes from the menu, or sign in on the PlayStation Store website and choose Redeem Codes under your avatar. Enter the 12-character code.
• Nintendo: Open Nintendo eShop on your console and select the user. Choose Enter Code from the menu on the left.
• Rockstar Games Launcher: Open the Rockstar Games Launcher and sign in. Open the account menu, then Redeem Code.

Keep the key private until you redeem it: anyone who sees it can use it. We never ask for your platform password or two-factor codes. Full steps are on How activation works.

Contact us within 30 days of delivery with your order number and a screenshot of the error. We check the key and replace it or refund it. The procedure is in our Key guarantee.

We serve customers in the United Kingdom and European Union member states. We do not take orders from Russia, Belarus, Iran, North Korea, Syria and Cuba, or from the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region), and we do not list keys whose activation region is limited to any of them. Do not use a VPN or proxy to redeem a key outside its region: the platform can block the key or your account.

Email info@keyroook.com with your order number. We reply within 1 business day.