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Policies

The terms Keyrook trades on, written for how the store actually works: we offer game keys, subscriptions and gift cards, and issue each key to your account after payment is confirmed.

Last updated 6 October 2026

  1. Terms and conditionsThe agreement between you and ALDERROCK LTD when you buy from Keyrook.Last updated 6 October 2026
  2. Privacy policyWhat personal data we collect, why we use it, who processes it and your rights.Last updated 6 October 2026
  3. Cookie policyEvery cookie and browser storage key the store uses, and how to change your choice.Last updated 6 October 2026
  4. RefundsWhen we refund a key, the right to cancel before a key is issued, and how refunds are paid.Last updated 6 October 2026
  5. DeliveryHow keys are issued to your account, how long it takes, regions and redeeming.Last updated 6 October 2026
  6. PaymentAccepted cards, currencies, card security and when your card is charged.Last updated 6 October 2026
  7. Key guaranteeReplacement or refund if a key does not activate, and a refund if it is not delivered within 24 hours.Last updated 6 October 2026
  8. ComplaintsHow to raise a complaint, how quickly we reply and where you can take it next.Last updated 6 October 2026
  9. Acceptable useRules for using the website, your account and the keys you buy.Last updated 6 October 2026